Please help us understand a bit about you.

Before creating your account, let's make sure you're in the right place.

AccessOAP is an independent organization funded by the Government of Ontario to connect eligible children and youth with autism programs across the province.

You can create an account if you are:

  • A primary caregiver of a child or youth on the autism spectrum who is eligible for services under the Ontario Autism Program (OAP)
  • An independent youth eligible for services through the OAP
  • Designated by a primary caregiver or independent youth to view information about an eligible member of the OAP

Once you create your account, you will be able to interact with AccessOAP to learn about the services and supports available to you and your child.

If you are registered in the Ontario Autism Program, you are required to make an account with AccessOAP. Signing up with AccessOAP will enable you to continue accessing OAP services and supports.

Accerta Services Inc.

PO Box: 187 STN P

Toronto ON

M5S 2S7

info@AccessOAP.ca

Toll-Free: 1-833-425-2445

Toll-Free Fax: 1-833-425-2454

Accessing Bell Relay Service

1.800.855.0511 (voice to TTY)

711 (TTY to voice)

1.800.855.1155 (TTY to TTY)

AccessOAP is committed to providing superior customer service and helping families across Ontario access autism services. Your experience with AccessOAP is important to us. We will offer a family-centred process to effectively address any issues or concerns that you may have and your feedback will help inform continuous improvement in the way that we help families access autism services.

We understand that from time-to-time families may feel that they have not been provided the services they need.  AccessOAP will ensure that in cases where families are not entirely satisfied with our services, they will have the opportunity to tell us about their concerns and equally important we will strive to have those concerns resolved in a clear, timely and reasonable manner.

AccessOAP's Independent Review Office or IRO will be responsible for dealing with complaints that families may have about the services that we provide. AccessOAP's IRO will ensure that families have a clear understanding of how to formally submit complaints about our services and that families understand the options which are available to them and the expected outcomes when they make a complaint about our services or have a dispute with AccessOAP. Specifically, AccessOAP's IRO is committed to respecting the following important principles:

AccessOAP will formally announce and launch a third party independent review process intended to resolve requests submitted by families/independent youth to review the steps followed and/or information collected to inform the level of support needs for a child/youth (as part of the determination of needs process) which cannot be resolved by AccessOAP's IRO. Further information about this third party Independent Review Process will be made available in the coming months.

In the meantime, AccessOAP's IRO and our professional and dedicated staff are available to help families by working with them, stakeholders and the government to address any concerns or issues that you may have.  As our services evolve, we encourage families who have any concerns or complaints to use this online form to communicate any concerns or complaints you may have to AccessOAP.

Accerta is Accountable for the Personal Information it Manages

As an Organization

Accerta is committed to safeguarding and handling the personal information in its care, in compliance with privacy laws, best practice for protection of personal information and as stipulated in contracts with its customers.

The Accerta Privacy & Security Office is responsible for providing leadership on all privacy matters that affect the organization and oversees all compliance activities.

Through its Policies and Procedures

Accerta has developed privacy and security policies which outline the rules and guiding principles by which Accerta will ensure compliance with privacy laws and fair information practices, as found in the CSA Model Code.

By ensuring Privacy and Security Training

Privacy and security training of all new personnel is conducted as a part of the onboarding and annual activities at Accerta in accordance with the Accerta Privacy & Security Training and Awareness Policy.

Through its Agreements

Accerta enters into a written agreement with:

Identifying Purpose for the Collection of Personal Information

In all situations where Accerta directly collects personal information from clients of the plan sponsor (“clients”), it will provide notice of collection and also identify the purpose for the collection. If Accerta receives information for/from a plan sponsor, it will identify the purpose for receipt of the personal information within the relevant service agreements.

Consent for the Collection, Use and Disclosure of Personal Information

Depending on the terms of the agreement with the plan sponsor, the plan sponsor may maintain custody and control of personal information held by Accerta, or Accerta may have custody and control of the personal information held by Accerta.

In circumstances where the plan sponsor maintains custody and control, Accerta expects that each plan sponsor fully complies with any consent directive expressly given by their clients, prior to any personal information being shared with Accerta. In cases where Accerta directly collects personal information from a client, the collection is made on behalf of the plan sponsor. Accerta will provide notice to clients for the collection of any personal information.

In circumstances where Accerta maintains custody and control of the information that it collects on behalf of plan sponsors, Accerta will determine the preferred consent method (express or implied) under which the data is collected by Accerta. Subject to limited exceptions, Accerta will obtain consent, either express or implied, before the collection, use, or disclosure of personal information.

When an individual contacts Accerta to withdraw their consent for continued participation in a benefits program, Accerta may refer the matter back to the plan sponsor or may deal with withdrawal directly, depending on the terms of the agreement between Accerta and the plan sponsor. The plan sponsor must advise Accerta about changes or removal of clients from any benefits program.

Accerta Limits the Collection of Personal Information

Accerta receives only that personal information necessary to fulfill its responsibilities as the benefits plan administrator for each plan sponsor.

Accerta’s Use, Disclosure and Retention of Personal Information

Use of Personal Information

Accerta does not use personal information for purposes other than to fulfill its contractual obligations to the plan sponsor. All permitted uses of personal information are noted within Accerta’s service agreements.

Disclosure of Personal Information

Accerta only discloses personal information for the purpose of providing services to or on behalf of the plan sponsors, or for other purposes only if permitted or required by law. Accerta may act on behalf of the plan sponsor to allow the sponsor to disclose personal information to another authorized party (through Accerta’s portal), or back to the client (via the call centre).

Accerta will not disclose any personal information for its own purpose or for any secondary purpose, unless permitted or required by law.

Accerta will notify the plan sponsor and conduct an investigation in the case of a potential unauthorized access, collection, use or disclosure of the personal information.

Retention of Personal Information

Accerta will retain personal information in accordance with its policies for secure data retention and in compliance with specific contractual obligations. Secure destruction of personal information in paper and electronic form will be completed by a third party vendor. A certificate of destruction and a log of destruction will be maintained by Accerta.

Collaboration for ensuring the Accuracy of Personal Information

Plan sponsors and their clients are responsible for ensuring that the data they provide to Accerta is up to date and accurate, for the purpose that it is shared. Once personal information is received by Accerta, Accerta will work in collaboration with the plan sponsor and clients to ensure it is maintained and updated to fulfill its purpose.

Safeguards for the protection of Personal Information

Security safeguards for the personal information on the Accerta system are in place to protect data from theft or loss, as well as unauthorized access, disclosure or copying.

All data under the stewardship of Accerta is stored and processed exclusively within Canada and does not leave the country at any stage. Accerta systems and service providers are fully compliant with Canadian data residency requirements, ensuring that personal information remains within Canadian borders at all times. No data, under the stewardship of Accerta, is transferred, accessed, or disclosed outside of Canada.

Accerta applies administrative, technical and physical security controls over the data to ensure the appropriate handling of personal information regardless of the format in which it is held (i.e. paper or electronic records). Controls are in place to secure personal information throughout its lifecycle.

Accerta is Open about its Management of Personal Information

Accerta makes general information about its data management practices readily available to the public through its website.

Additional information on the Accerta privacy program or a copy of the Accerta Privacy Policy can be requested from the Accerta Privacy & Security Office at privacy@accerta.ca.

Accerta Supports Individual Access and Amendment of Personal Information

Accerta acknowledges an individuals’ right of access to their personal information held by Accerta and has implemented procedures to support individuals making a request for access.

Accerta responds to each request in accordance with the requirements specified by each plan sponsor. In cases where no requirements are stipulated by the plan sponsor, Accerta will respond as soon as possible, but no later than 30 days after receiving the request. When processing an access request, Accerta may:

Challenging Compliance Practices at Accerta

Any individual concerned with the privacy practices at Accerta can make an inquiry and/or register a complaint to the Accerta Privacy & Security Office by:

Mail:
AccertaClaim ServiCorp Inc.
Privacy & Security Office
777 Bay Street, Toronto, ON, M5G 2C8
P.O. Box 134
Phone:
1-800-505-7430
Fax:
1-800-467-1839
Email:
privacy@accerta.ca
Website:
www.accerta.ca

AccessOAP delivered by Accerta delivers all required services in a way that complies the requirements of our contracts and is consistent with the obligations, requirements and regulations set out in legislation. We endeavour to ensure that our Accessible Customer Service Policy and related practices and procedures are consistent with the core principles of dignity, equality of opportunity, integration and independence.

The AODA aims to create a more accessible Ontario by identifying and, to the extent possible, preventing and eliminating barriers experienced by people with disabilities. The Integrated Accessibility Standards regulation has been enacted under the AODA to establish certain general requirements along with five accessibility standards under the headings of customer service, information and communications, employment, transportation, and design of public spaces. These regulations inform the Company's approach to accessibility and help ensure that our workspaces and practices accommodate for employees of varying needs and abilities.

We further recognize that a discrimination-free environment and an accommodating workplace contribute significantly to organizational and personal wellness and works with experts to ensure the very best for those who work at Accerta and interact with our services.

Accerta's Commitment to Accessibility

Accessible Customer Service Policy

1. POLICY STATEMENT

Accerta Services Inc. and AccertaClaim Servicorp Inc. (“Accerta” or the “Company”) deliver industry-leading third party administrative services to governments and private businesses in Ontario and other Canadian markets. This includes healthcare plan management, intake and registration and funding and reconciliation of eligible public expenses. In accordance with the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”), Accerta is committed to excellence in providing services to all Accerta members and members of the public, including those with disabilities. Further, we endeavour to ensure that our Accessible Customer Service Policy and related practices and procedures are consistent with the core principles of dignity, equality of opportunity, integration and independence.

The goal of the AODA is to create a more accessible Ontario by identifying, and to the extent possible, preventing and eliminating barriers experienced by persons with a disability. The Customer Service Standard has been established under the AODA to ensure goods and services are, where at all possible, equally accessible to every Ontarian. 

2. SCOPE

This policy applies to all of the Company's operations in Ontario and to all persons who deal with members of the public or other third parties on behalf of the Company, or who are responsible for developing the Company's policies, including employees, agents, volunteers and contractors of the Company.

3. DEFINITIONS

For the purposes of this policy:

Assistive Device:

Means any device that is designed, made or adapted to assist a person to perform a particular task, including physical or technical aids, such as communication devices, canes, crutches, hearing aids and wheelchairs.

Barrier:

Means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability.  This includes a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.

Disability: 

Means:

Support Person:

Means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities.

Accessible Formats:

May include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities;

Communication Supports:

May include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications;

Workers:

Includes all persons who deal with members of the public or other third parties on behalf of the Company, or who are responsible for developing the Company's policies, including employees, agents, volunteers and contractors of the Company.

4. Providing Services to Persons with Disabilities

Communicating with Persons with Disabilities

Accerta strives to communicate with persons with disabilities in ways that take into account both the disability and the person's preferred method of communication. 

The Company can communicate with customers via email, telephone, fax, meetings (either in person or via phone or video conferencing), via the Company's website, and via Teletypewriter (TTY) phone. Details regarding the TTY phone are posted on Accerta's website. The Company recognizes that not all customers will wish to communicate in the same manner.  

All workers will receive training on how to interact and communicate with persons with disabilities. In particular, we will train workers to communicate over the telephone in clear and plain language and to speak clearly and slowly. If we are notified that telephone communication is not suitable to an individual's communication needs, we will aim to find an alternative means of communication.

Use of Assistive Devices

Persons with a disability who attend at our premises are permitted, where possible, to use their own Assistive Device when on our premises for the purposes of obtaining, using or benefiting from our services.  

If there is a physical, technological or another type of barrier that prevents the use of an Assistive Device on our premises we will first endeavour to remove that barrier.  If we are not able to remove the barrier, we will ask the person how they can be accommodated and what alternative methods of service would be more accessible to them. We will make reasonable efforts to provide an alternative means of assistance.

We will ensure that all workers are trained and familiar with various Assistive Devices that may be used by persons with disabilities while accessing our services. We will provide a manual wheelchair if an electronic Assistive Device (such as a scooter or automatic wheelchair) is unable to move safely around the building.

Use of Service Animals

We are committed to welcoming persons with disabilities who are accompanied by a Service Animal on the parts of our premises that are open to the public and other third parties, unless the Service Animal is otherwise excluded by law, in which case steps will be taken to ensure that other measures are available to enable a person with a disability to access our goods and services. 

It is the responsibility of the person using the Service Animal to ensure that the Service Animal is kept in control at all times.

We will ensure that all workers dealing with anyone entering our premises are properly trained in how to interact with persons with disabilities who are accompanied by a Service Animal.

Use of Support Persons

We are committed to welcoming persons with disabilities who are accompanied by a Support Person and they will be permitted to enter Accerta's premises together. At no time will a person with a disability who is accompanied by a Support Person be prevented from having access to his or her Support Person while on Accerta's premises. 

Accerta may require a person with a disability to be accompanied by a Support Person while on its premises, but only if a Support Person is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises, and there is no other reasonable way to do so.

All workers will receive training on how to interact with customers with a disability who are accompanied by a Support Person.

5. Notice of Temporary Service Disruptions

The Company will notify customers if, during regular business hours, there is a planned or unexpected disruption of a facility or service that persons with a disability use to access our services. In these circumstances, Accerta will leave an emergency message on our phone system or post on our website or on social media regarding the service disruption.

The notice will include the following information:

In the event of an unexpected disruption, notice will be provided as soon as possible.

6. Training for Workers

The Company will provide Accessible Customer Service training to all workers. Training will be provided to all workers as soon as practicable and on an ongoing basis as necessary. 

All workers are required to complete the Customer Service training module available through AccessForward.ca upon hire and provide confirmation to the Company that such training has been completed. This training module includes:

Additional training will be provided to workers regarding Accerta's policies, practices and procedures relating to this Accessible Customer Service Policy. Workers will also be trained regarding what to do with feedback received regarding the manner in which Accerta provides goods or services to persons with disabilities. 

Records of the training provided, including confirmation from workers that the training module has been completed, including the dates such training was completed, shall be maintained in accordance with the requirements of the AODA. If the Company provides additional training on this Accessible Customer Service Policy to its workers, it will keep records of the date such training was provided and the number of workers the training was provided to.

7. Feedback Procedure

Feedback regarding the way Accerta provides goods and services to persons with disabilities is welcomed and appreciated. 

Individuals may provide feedback by any method, (e.g. in person, by mail, by email, by telephone or other appropriate medium). To provide feedback, contact Accerta at:

P.O. Box: 187 STN P

Toronto ON  M5S 2S7

Local 647-426-4550

Toll-Free 1-833-425-2445

Please address your communication to the attention of the Health Policy Specialist.

The Company is prepared to provide accessible formats and communication supports for persons with disabilities who wish to provide feedback to the Company, upon request. Please contact us using any of the contact methods listed above to request accessible formats and communication supports.

The Company will respond to all feedback received as soon as practicable, and acknowledge receipt of the feedback within twenty (20) business days of receipt.  A reply will be provided in the format requested by the person who provided the feedback, by email, phone or in writing, if practicable. The response will contain an acknowledgement of the receipt of the person's feedback, and outline any further action(s) to be taken. 

Where appropriate, feedback will be taken into consideration as part of the ongoing review of this Accessible Customer Service Policy.

8. Availability of Documents

In accordance with the requirements of the AODA, a copy of this Accessible Customer Service Policy, which includes information regarding the Company's feedback process, is made available by posting it on the Company's website. On request, the Company will provide documents, or the information contained in documents, to a person with a disability in an accessible format or with communication support, in a timely manner that takes into account the person's accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons. 

In particular, we are committed to providing accessible invoices to all people to whom we issue invoices. For this reason, invoices will be provided in alternate formats upon request. We will answer any questions about the content of the invoice in person, by telephone or e-mail, in accordance with our Privacy Policy.

9. Questions About This Policy

Any person who has questions regarding this Accessible Customer Service Policy are encouraged to contact us via any of the methods identified above in the Feedback Procedure.

Accessibility Policy and Multi-Year Plan

1. PURPOSE

The purpose of this policy is to create a more accessible environment for all stakeholders, including employees, workers, job applicants, AccertaClaim Servicorp Inc. and Accerta Services Inc. (“Accerta” or the “Company”) members, suppliers and visitors, in line with the goals of the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).

The AODA aims to create a more accessible Ontario by identifying and, to the extent possible, preventing and eliminating barriers experienced by people with disabilities. The Integrated Accessibility Standards regulation (the “IASR”) has been enacted under the AODA to establish certain general requirements along with five accessibility standards under the headings of customer service, information and communications, employment, transportation, and design of public spaces. These regulations inform the Company's approach to accessibility and help ensure that our workspaces and practices accommodate for employees of varying needs and abilities.

The Company has implemented the following Accessibility Policy to comply with its obligations pursuant to the AODA. All workers are required to comply with the Accessibility Policy at all times while performing their duties and responsibilities, and/or when acting as a representative of the Company.

The Company will provide workers with training on the requirements of the accessibility standards set out under the AODA, the Code and on the provision of goods and services to persons with disabilities. Completion of this training is mandatory for all workers.

2. SCOPE

This policy applies to all of the Company's operations in Ontario and to all workers who perform services for the Company in Ontario, although certain sections will be applicable only to employees of the Company.

3. DEFINITIONS

For the purposes of this policy:

“Assistive Device” means any device that is designed, made or adapted to assist a person to perform a particular task, including physical or technical aids, such as communication devices, canes, crutches, hearing aids and wheelchairs.
“Barrier” means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability.  This includes a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.
“Disability” means:
  • (a)  any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical coordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  • (b)  a condition of mental impairment or a developmental disability;
  • (c)  a learning disability, or a dysfunction in one of more of the processes involved in understanding or using symbols or spoken language;
  • (d)  a mental disorder; or
  • (e)  an injury or disability for which benefits were claimed or received under the insurance plans established under the Workplace Safety and Insurance Act, 1997.
“Service Animal” includes any animal if,
  • (a)  it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
  • (b)  the person provides a letter from a regulated health professional confirming that the person requires the animal for reasons relating to the disability.
“Support Person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods, services or facilities.
“Accessible Formats” may include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities;
“Communication Supports” may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications;
“Workers” includes all persons who deal with members of the public or other third parties on behalf of the Company, or who are responsible for developing the Company's policies, including employees, agents, volunteers and contractors of the Company.
“Employee” means an employee of the Company, whether engaged on a full-time, part-time, temporary, casual or reduced work arrangement, and does not include contractors or volunteers.
“Applicant” means a person applying for paid employment with the Company.

4. STATEMENT OF ORGANIZATIONAL COMMITMENT

Accerta is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of persons with disabilities in a timely manner by identifying, preventing and removing barriers to accessibility and meeting accessibility standards in accordance with the AODA and the IASR.

5. ACCESSIBILITY POLICY AND MULTI-YEAR ACCESSIBILITY PLAN

General Requirements

Accessibility Policies and Multi-Year Accessibility Plan

The Company has developed, implemented and will maintain policies, including its Accessible Customer Service Policy and this Accessibility Policy, governing how the Company has achieved or will achieve accessibility by meeting its requirements under the IASR. 

Within this Accessibility Policy, the Company has also established, implemented, documented and will maintain a Multi-Year Accessibility Plan, which outlines the Company's strategy to identify, remove and prevent barriers and increase accessibility for persons with disabilities, in accordance with the Company's obligations under the AODA.

The Multi-Year Accessibility Plan will be reviewed and updated at least once every five years and will be posted on the Company' website. Upon request, the Company will provide a copy of the Multi-Year Accessibility Plan in an accessible format.

Actions Taken:

Required legislative compliance: January 1, 2014

Upcoming Deadlines: next review of Multi-Year Accessibility Plan - 2026

Training Workers

The Company provides training on the requirements of the accessibility standards referred to in the IASR and on the Code as it pertains to persons with disabilities to all workers.

The training shall be appropriate to the duties of the workers. In that regard, all workers are required to complete the training modules relating to the General Requirements, Accessible Customer Service Standard, Information and Communications Standard and Employment Standard available via  AccessForward.ca. Workers must also complete the training module developed by the Ontario Human Rights Commission on the requirements of the Code pertaining to persons with disabilities, available at  http://www.ohrc.on.ca/en/learning/working-together-code-and-aoda.

New workers must complete the training as soon as possible, but at a minimum within 30 days of their start date.

Additional training will be provided to workers as necessary on the content and requirements of the Company's Accessibility Policy, including when changes are made to this Policy. Records of the training provided, including confirmation from workers that the training modules have been completed, including the dates such training was completed, shall be maintained in accordance with the requirements of the AODA. If the Company provides additional training on this Accessibility Policy to its workers, it will keep records of the date such training was provided and the number of workers the training was provided to.

Actions Taken:

Required legislative compliance: January 1, 2015

Upcoming Deadlines: ongoing training of new workers and otherwise as necessary

Information and Communications Standard

Accessible Websites and Web Content

Accerta has updated its public website and any content published after January 1, 2012 in order to conform with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, other than certain requirements specifically excluded under the IASR, and except where this requirement is not practicable.

Actions Taken:

Required legislative compliance: January 1, 2014 / January 1, 2021

Upcoming Deadlines: The Company will ensure that all new content added to its public website conforms to the guidelines.

Feedback

The Company has a process for receiving and responding to feedback received from persons with disabilities, as set out in our Accessible Customer Service Policy. The Company's feedback process is accessible to persons with disabilities as the Company has provided multiple ways in which customers may provide such feedback, and by making it clear that the Company will provide or will arrange for the provision of, accessible formats and communications supports, upon request. The availability of accessible formats and communication supports is outlined in our Accessible Customer Service Policy, which is posted on our website.

Actions Taken:

Required legislative compliance: January 1, 2015

Upcoming Deadlines:  ongoing review of any feedback received and any requests for accessible formats and communication supports

Accessible Formats and Communication Supports

Upon request, the Company will provide, or will arrange for the provision of, accessible formats and communication supports for persons with disabilities in connection with their communications with the Company or when accessing information or documents from the Company. The Company will do so in a timely manner that takes into account the person's accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

The Company will consult with the person making the request in determining the suitability of an accessible format or communication support. The availability of accessible formats and communication supports is outlined in our Accessible Customer Service Policy, which is posted on our website.

In particular, if the Company at any time prepares emergency procedures, plans or public safety information which is made available to the public, the Company will provide the information in an accessible format, or with appropriate communication supports, as soon as practicable, upon request.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: ongoing review of any requests for accessible formats and communication supports

Employment Standard

The entitlements and obligations set out herein apply only with respect to applicants and employees of the Company, as defined above.

Recruitment, Assessment or Selection Process

The Company notifies its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process by posting a statement in this regard on its website on the career page.

The Company will notify applicants when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, the Company will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: ongoing accommodation of applicants, as requested

Notice to Successful Applicants

When making offers of employment, the Company will notify the successful applicant of its policies for accommodating employees with disabilities and will provide all employees with a copy of this Accessibility Policy.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: ongoing provisions of the Accessibility Policy to employees.

Informing Employees of Supports

The Company informs its employees of its policies (and any changes to those policies) used to support employees with disabilities, including but not limited to policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability, by providing employees with a copy of this Accessibility Policy, and through training on the AODA.

The Company will provide this information to new employees as soon as practicable after commencing employment.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines:  provide notice to employees whenever the Accessibility Policy is updated

Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, the Company will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform the employee's job, and information that is generally available to other employees.

In determining the suitability of an accessible format or communication support, the Company will consult with the employee making the request.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: consider requests for accessible formats and communication supports from employees on an ongoing basis

Workplace Emergency Response Information

The Company is committed to ensuring the safety of all of its employees in the event of a workplace emergency. The Company expects that where an employee has a disability, including a temporary injury or medical condition, that could impact the employee's ability to safely respond in the event of a workplace emergency, the employee will alert the Company to any possible barriers the employee may face, including details of the extent of any restrictions or limitations the employee may experience. Employees should contact the Joint Health and Safety Committee or Human Resources as soon as possible if they have any concerns relating to their ability to respond safely in the event of a workplace emergency.

The information provided by an employee pursuant to this section will be used by the Company to design an individualized workplace emergency response plan to help an employee overcome any barriers they may face in the event of a workplace emergency.

All new employees will be advised of the availability of individualized workplace emergency response plans during the orientation process. Existing employees will be reminded of their obligation to report any concerns relating to their ability to safely respond in the event of a workplace emergency at regular intervals, including whenever this Accessibility Policy is updated.

All information provided by employees pursuant to this section will remain confidential, except to the extent disclosure is necessary in order to assist the employee pursuant to their individualized workplace emergency response plan. Employees are not required to provide details regarding their medical condition or disability, only about the type of help or assistance the employee may need in an emergency.

Individualized workplace emergency response plans will be reviewed whenever an employee moves to a different location in the organization, when the employee's overall accommodation needs or plans are reviewed and when the Company reviews its general emergency response policies.

Actions Taken:

Required legislative compliance: January 1, 2012

Upcoming Deadlines: continue to include a discussion with respect to individualized workplace emergency response plans as part of orientation, continue working with employees to develop individualized workplace emergency response plans as required

Documented Individual Accommodation Plans

The Company will provide reasonable accommodation to all employees with disabilities who require accommodation in the workplace and will work with employees to develop unique individual accommodation plans that best suit the needs of each individual employee. The development of individual accommodation plans is the responsibility of Human Resources.

When developing individual accommodation plans, the Company will follow the process set out below:

In advance of any meeting with the Company to discuss the development of an individual accommodation plan, an employee may submit a request in writing to Human Resources to have a representative from the Company participate in the development of the individual accommodation plan, including a member of the Joint Health and Safety Committee (if applicable) or a Manager or Supervisor. Where the representative proposed by the employee is not appropriate, the Company will suggest a substitute representative for the employee. The employee understands that the representative may be privy to personal information, including any medical information received, regarding the employee as a result of the representative's participation in the development of the individual accommodation plan.

The Company will implement the individual accommodation plan in the workplace. If, during the implementation of the individual accommodation plan, an employee experiences difficulties or has concerns regarding the individual accommodation plan, the Company encourages the employee to raise these concerns immediately with Human Resources. Where appropriate, the Company may make adjustments to the individual accommodation plan based on feedback received from the employee. In some cases, an employee may be required to provide updated medical information to the Company prior to changes being made to the individual accommodation plan. 

The Company will take all necessary steps to ensure the protection and privacy of the employee's personal information, including any medical information received. An employee's medical information shall be stored in a secure location separate and apart from the employee's regular personnel file and will be accessible only by those employees who are involved in the development and implementation of the employee's individual accommodation plan. The Company shall maintain the confidentiality of the employee's personal information and shall not disclose the employee's personal information to any third party without the consent of the Employee, except as required by law.

An individual accommodation plan shall be reviewed and may be updated as often as is necessary to ensure the safe and reasonable accommodation of the employee. At a minimum, the individual accommodation plan shall be reviewed whenever:

The Company will take all reasonable steps to provide an employee with individual accommodation in the workplace. If, for any reason, the Company is unable to provide an employee with individual accommodation in the workplace, the Company will meet with the employee to explain the reasons why the Company is unable to accommodate the employee.

The Company will consult with an employee who requires an individual accommodation plan to ensure that the individual accommodation plan is provided to the employee in a format that takes into account the employee's accessibility needs due to disability.

Information regarding accessible formats and communications supports provided to an employee, if any, will also be included in an individual accommodation plan.

In addition, an individual accommodation plan will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided to the employee.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: continue to work with employees to develop individual accommodation plans as necessary, in accordance with this policy.

Return to Work Process

The Company is committed to ensuring the safe and successful return to work of those employees who have been absent from work due to a disability. The return to work process, including the development of individual accommodation plans, is the responsibility of Human Resources.

Those employees who have been absent from work as a result of a workplace injury and who received benefits pursuant to the Workplace Safety and Insurance Act, 1997 (the “WSIA”) shall return to work in accordance with the return to work process established by the WSIA.

For all other employees who have been absent from work due to a disability, and who require disability-related accommodations in order to return to work, the Company shall follow the return to work process established below:

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: continue to work with employees to provide a safe return to work, in accordance with this policy.

Performance Management, Career Development and Advancement & Redeployment

The Company will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

Actions Taken:

Required legislative compliance: January 1, 2016

Upcoming Deadlines: continue to act in compliance with this policy

Customer Service Standard

The Company is in compliance with all requirements set out in the Customer Service Standards. For more detailed information in this regard, please see our Accessible Customer Service Policy.

Actions Taken:

Required legislative compliance: January 1, 2012

Upcoming Deadlines: continue to act in compliance with the Accessible Customer Service Policy, including reviewing and updating the Policy as necessary, provide training to employees, receiving and responding to feedback, and continuing to alert the public to the availability of documents pursuant to this Policy, in addition to our feedback process and the availability of accessible formats and communication supports.

Transportation Standard

The Company is not a transportation service provider. Should we provide transportation services in the future, we will ensure compliance with the requirements of the AODA.

Actions Taken: n/a

Upcoming Deadlines: n/a

Design of Public Spaces Standard

The Company currently has no plans to construct or substantially redevelop any publicly accessible spaces as identified in the IASR. Should the Company initiate any such construction or redevelopment in the future, it will comply with the applicable technical requirements as set out in the IASR.

Actions Taken: n/a

Upcoming Deadlines: n/a

6. CONTACT FOR QUESTIONS

For questions related to this Policy, please contact the Health Policy Specialist via any of the methods identified in the Company's Feedback Process, or Human Resources.

Last Revision: June 4, 2021

Feedback regarding Accessibility

Feedback regarding the way Accerta provides goods and services to persons with disabilities is welcomed and appreciated.

Please address your communication to the attention of the Health Policy Specialist.
Requesting Accommodations and Alternative Formats

In accordance with the requirements of the AODA, a copy of this Accessible Customer Service Policy, which includes information regarding the Company's feedback process, is made available by posting it on the Company's website. On request, the Company will provide documents, or the information contained in documents, to a person with a disability in an accessible format or with communication support, in a timely manner that takes into account the person's accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

In particular, we are committed to providing accessible invoices to all people to whom we issue invoices. For this reason, invoices will be provided in alternate formats upon request. We will answer any questions about the content of the invoice in person, by telephone or e-mail, in accordance with our Privacy Policy.

Contact Accerta's Health Policy Specialist to coordinate.

Contact Us

Mailing Address

Accerta Services Inc.

Accessibility Office

P.O. Box: 187 STN P

Toronto ON  M5S 2S7

Toll-Free: 1-833-425-2445

Toll Free Fax Number: 1-833-425-2454

E-mail: accessibility@AccessOAP.ca

Accessing Bell Relay Service

1.800.855.0511 (voice to TTY)

711 (TTY to voice)

1.800.855.1155 (TTY to TTY) Accerta Services Inc (responsible for the delivery of AccessOAP)

This Portal contains Content provided by us for informational purposes only. Use of the Portal or downloading any Content, is conditional on your acceptance, without modification, of these Terms of Use.

IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT ACCESS THIS PORTAL OR ANY CONTENT.

Please note that acceptance of these Terms of Use does not grant you automatic access to the Portal. Furthermore, we reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check periodically for changes.

YOUR CONTINUED USE OF THE PORTAL FOLLOWING THE POSTING OF ANY CHANGES TO THESE TERMS OF USE WILL MEAN YOU ACCEPT THOSE CHANGES.

ARTICLE 1 – INTERPRETATION

1.1 Definitions

(1) “Accerta” or “We” or “Us” refers to AccertaClaim ServiCorp Inc., Accerta Services Inc., and any affiliated or successor businesses, including any products, services, or digital properties operated under these entities.

(2) “Accerta’s Privacy Policy” means the privacy policy maintained by Accerta, as amended from time to time, and a short privacy statement which is available online. A full copy of Accerta’s Privacy Policy can be obtained by emailing a request to privacy@accerta.ca.

(3) “Portal” means a secure website maintained on Accerta’s servers, which permits authorized Users to view and manage their account details resulting from participation in a User sponsored benefits program maintained with Accerta.

(4) “Content” means any text, images, audio clips, video clips, software and other materials accessible or posted on the Portal.

(5) “Personal Information” means oral or recorded information about an identifiable individual, including: (a) information relating to the race, national or ethnic origin, colour, religion, age, sex, sexual orientation or marital or family status of the individual, (b) information relating to the education or the medical, psychiatric, psychological, criminal or employment history of the individual or information relating to financial transactions in which the individual has been involved, (c) any identifying number, symbol or other particular assigned to the individual, (d) the address, telephone number, fingerprints or blood type of the individual, (e) the personal opinions or views of the individual except where they relate to another individual, (f) correspondence sent to an institution by the individual that is implicitly or explicitly of a private or confidential nature, and replies to that correspondence that would reveal the contents of the original correspondence, (g) the views or opinions of another individual about the individual, and (h) the individual’s name where it appears with other personal information relating to the individual or where the disclosure of the name would reveal other personal information about the individual.

(6) “Personal Health Information” means identifying information about an individual in oral or recorded form, if the information, (a) relates to the physical or mental health of the individual, including information that consists of the health history of the individual’s family, (b) relates to the providing of health care to the individual, including the identification of a person as a provider of health care to the individual, (c) is a plan that sets out the home and community care services for the individual to be provided by a health service provider or Ontario Health Team pursuant to funding under section 21 of the Connecting Care Act, 2019, (d) relates to payments or eligibility for health care, or eligibility for coverage for health care, in respect of the individual, (e) relates to the donation by the individual of any body part or bodily substance of the individual or is derived from the testing or examination of any such body part or bodily substance, (f) is the individual’s health number, or (g) identifies an individual’s substitute decision maker, and (h) Personal Health Information also includes identifying information that is not Personal Health Information described above but that is contained in a record that contains Personal Health Information described above.

(7) “Terms of Use” means the terms and conditions set out herein.

(8) “User” or “You” means the person or entity which has been granted access to this Portal by Accerta.

1.2 Interpretation.

(1) References herein to gender shall include all genders and the singular shall include the plural and vice versa, as required by the context.

ARTICLE 2 – GENERAL

2.1 Portal Services

(1) The Portal offers a range of services (“Services”), which may include providing information to benefit plan sponsors, providers and recipients of benefit plans relating to eligibility, claims and statistics.

(2) The Services are subject to change or removal by Accerta without notice.

2.2 Use Monitoring

You acknowledge that Accerta has no obligation to monitor the Portal or Content accessible, transmitted through or posted to the Portal. You agree that Accerta has the right to monitor the use of the Portal and Content electronically from time to time and to disclose any information necessary to: (a) satisfy any legal, regulatory or other government request; (b) to operate the Portal properly; or (c) to protect itself and other users of the Portal in accordance with Accerta’s Privacy Policy.

2.3 Electronic Communication

When you use the Portal, or send e-mails, text messages and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts or notices and messages on the Portal. You agree that all agreements, notices, disclosures and other communication that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2.4 Applicable Laws

In consideration of the availability, and your use, of the Portal and Content, you agree to comply with all applicable laws and regulations, including those relating to privacy and protection of Personal Information and Personal Health Information, and these Terms of Use when using the Portal. You acknowledge that Accerta may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard.

ARTICLE 3 – RESPONSIBILITES OF USER

3.1 Collection

Once data is viewed by the User it is considered collected and received by the User. User is responsible for making any desired copies of such data as Accerta may remove such data from the Portal at any time.

3.2 Security

User is responsible for protecting and keeping secure any data viewed, downloaded, printed, or otherwise collected by the User in any form from unauthorized access by others, in compliance with any privacy laws applicable to the User.

3.3 Issues

User should only view data applicable to themselves or their organization. Any data that is not relevant to the User, but that the User is able to view, is an error. Users must report such errors to Accerta immediately.

3.4 Representatives

If User requires a representative to be able to access the Portal, then such representative must apply to Accerta for their own user account. User is not allowed to share its credentials with any representative.

USER IS RESPONSIBLE FOR THE ACTIONS, INCLUDING ANY BREACH OF THESE TERMS OF USE, OF ANY REPRESENTATIVE ACCESSING THE PORTAL.

3.5 Downloads

User has the ability to download certain content from the Portal. If you download any material from the Portal you are responsible for keeping that material confidential. If that material includes Personal Information or Personal Health Information you must first ensure that appropriate safeguards are in place prior to downloading the material to protect such Personal Information or Personal Health Information and ensure its continued confidentiality. Such Personal Information or Personal Health Information must only be viewed and/or downloaded by a User authorized to access such Personal Information or Personal Health Information and such User must comply with the requirements of Article 9 herein and all privacy laws applicable to the User.

3.6 Changes to Service

(1) If you require changes to your account, including changes regarding account details, changes in your practice, or wish for additional access to the Portal, you must notify Accerta.

(2) The User acknowledges that any change to its contract or relationship with Accerta for use of the Portal made through the Portal will be as effective as if it had been made through an express written contract of amendment

ARTICLE 4 – PROHIBITIONS ON USER

The User is prohibited from doing any of the following actions:

(1) using, enabling, facilitating, or permitting the use of the Portal or Content for an illegal purpose, criminal or civil offence, intellectual property infringement, harassment (including disruptive, intimidating, annoying or offensive calls/transmissions); or in a manner that would breach any law, regulation or the policies of any Internet host; or cause interference with Accerta’s network operations (including preventing a fair and proportionate use by others);

(2) adapting, reproducing, translating, modifying, decompiling, disassembling, reverse engineering, or otherwise interfering with any software, applications or programs used in connection with the Portal (whether owned by or used under licence to Accerta) for any purpose including “testing” or research purposes; or modifying, altering, or defacing any of the trade-marks or other intellectual property made available through the Portal; or using any intellectual property except for the express purpose for which such intellectual property is made available to you through the Portal;

(3) posting or transmitting any information or software containing a virus, “cancelbot”, “Trojan horse”, “worm” or other harmful or disruptive component, or committing any act which may compromise the security of the Portal in any way (including analyzing or penetrating a host’s security mechanisms); and

(4) using harassing or abusive language or actions, whether verbal, written or otherwise, directed at Accerta employees, suppliers, agents and representatives.

You are solely responsible for ensuring that your systems are able to use the Portal.

IT IS RECOMMENDED THAT YOU USE AND UPDATE COMMERCIAL ANTI-VIRUS, ANTI-SPYWARE AND FIREWALL SOFTWARE ON YOUR SYSTEMS THAT ACCESS THE PORTAL

ARTICLE 5 - RESPONSIBILITIES OF ACCERTA

5.1 System Access

(1) In accordance with Article 7, Accerta shall control access by the User to the portal through the maintenance of access controls and passwords.

(2) Accerta will keep confidential any Personal Information or Personal Health Information provided/available on the Portal. Access to such Personal Information or Personal Health Information will be restricted to only that information which is relevant to the User.

ARTICLE 6 – DENIAL OF ACCESS

You acknowledge and agree that Accerta, in its sole and absolute discretion, may, without notice to you, suspend, revoke or terminate your account or your use of, or access to, the Portal, for any reason, including where Accerta believes that you have violated any of these Terms of Use. You further agree that Accerta shall not be liable to you or to any other person as a result of any such suspension or termination.

ARTICLE 7 – PASSWORDS

(1) Access to the Portal is controlled by Accerta and by password.

(2) Passwords will need to be changed by User in accordance with Accerta’s policies.

(3) The User represents and warrants that it will be required to keep confidential the password used to access the Portal, and not to disclose their password to any other person.

(4) The User acknowledges that it is fully responsible for maintaining the confidentiality of passwords and that it will be responsible for any breach of this obligation, including any damages, which flow from, or are connected to, such breach, without limitation.

(5) The User agrees that it will be fully responsible for all activities that occur under its authorized password, including access by third parties.

(6) The User agrees to contact Accerta immediately if it has any reason to believe that its password has been compromised.

ARTICLE 8 – TERM

8.1 Term and Activity

(1) There is no term on access to the Portal. Subject to Article 6 and section 8.1(2), the User’s account with Accerta will remain active until written notification is provided to Accerta to cancel the User’s account and access privileges.

(2) If the User’s account has been inactive for 12 months, Accerta will suspend the User’s account. Accerta may, in its sole discretion, reactivate the User’s account upon written request.

ARTICLE 9 – PRIVACY

9.1 Collection, Use and Disclosure

(1) Cookies: the Portal uses cookies (which provide a unique identifier that identifies the User’s browser) to assist with gathering information on how the Portal is being used. The User can manage their cookie preferences on their web browser, but note that if the User refuses to use them, some features of the Portal might not work.

(2) Quality assurance: Accerta may capture, replay and analyze details of your Portal visits to find Portal errors or issues and to improve the operation of the Portal.

(3) Contests and promotions: Accerta may request your permission to use your personal information to contact you about contests, promotions, products or services you may find of interest.

(4) Personal Information and Personal Health Information. Accerta will manage Personal Information and Personal Health Information in compliance with relevant privacy laws and Accerta’s Privacy Policy.

ARTICLE 10 – RESTRICTIONS ON USE OF MATERIALS

Except for Personal Information and Personal Health Information which belongs to the patient or is your own, Content accessible through or posted on the Portal is protected by copyright and owned by Accerta, its affiliates and/or licensors. Such Content is protected by Canadian and worldwide copyright laws and treaty provisions. Accerta grants you a limited non-exclusive, non-transferable license to use and display on your computer or other electronic access device the Content as part of the Services provided. Your limited non-exclusive, non-transferrable license is expressly conditional on your agreement not to modify the Content and to maintain all copyright and other proprietary notices. Except as provided herein, you agree not to reproduce, make derivative works of, retransmit, distribute, sell, publish, communicate, broadcast or otherwise make available any of the Content obtained through the Portal, including without limitation, by caching, framing or similar means, without the prior written consent of the respective copyright owner of such Content. Users of the Portal shall be entitled to copy, store and use reports generated as part of the Services and for archival and back-up purposes.

ARTICLE 11 – TRADEMARKS

Accerta and the Accerta logo are registered trademarks of Accerta. Other Accerta product or service marks and logos accessible through or posted on the Portal or on any materials are trademarks or registered trademarks of Accerta or its affiliated companies. All other products, services and company names and trademarks accessible through or posted on the Portal or on any materials may be trademarks of their respective owners. The absence of a product or service mark or logo from this list does not constitute a waiver of the trademark or other intellectual property rights of Accerta or its affiliated companies concerning that name or logo. You may not use any trademark displayed on the Portal without the written permission of Accerta or the relevant trademark owner. The trademarks are protected by Canadian and foreign trademark laws.

ARTICLE 12 – NO WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) THE PORTAL IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THAT ACCERTA MAKES NO WARRANTIES, REPRESENTATIONS OR CONDITIONS (AS USED IN THIS SECTION, “WARRANTIES”) OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT AND THAT ANY SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED, AND (B) ACCERTA SPECIFICALLY MAKES NO WARRANTIES THAT THE ACCERTA PORTAL, INCLUDING ANY CONTENT, INFORMATION, OR SERVICES OBTAINED FROM OR THROUGH THE USE OF THE PORTAL, WILL BE PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS OR THAT SUCH PRODUCT OR SERVICES OR THE RESULTS DERIVED THEREFROM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. NOTHING IN THE CONTENT SHALL AMEND OR SUPPLEMENT ANY CONTRACT YOU MAY HAVE WITH ACCERTA FOR ANY PRODUCTS OR SERVICES.

ARTICLE 13 – INDEMNIFICATION AND LIMITATION OF LIABILITY

(1) Indemnity. To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless each of Accerta, its affiliates and licensors and each of their respective officers, directors, employees and agents, including all third parties mentioned on the Portal, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms of Use; (b) your access to or use of the Portal or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from the Portal. Should you become aware of the existence, or reasonable possibility, of any such claim, action, or demand, you agree to notify Accerta immediately. You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

(2) Limitation of Liability. YOU EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT SHALL ACCERTA, INCLUDING ITS AFFILIATES AND LICENSORS, BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, AND ANY DAMAGES FOR LOSS OF PROFITS, SAVINGS, GOODWILL OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER ACCERTA HAD BEEN ADVISED OF OR COULD HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH: (A) THE USE, INABILITY TO USE OR PERFORMANCE OF THE PORTAL, OR (B) ANY OTHER MATTER RELATING TO THE PORTAL. You expressly acknowledge that Accerta has entered into these Terms of Use, and has and will make the Portal and Content available to you in reliance upon the limitations and exclusions of liability and the disclaimers set forth herein, and that the same form an essential basis of the bargain between you and Accerta. You expressly agree that the limitations and exclusions of liability and the disclaimers set forth herein will apply in the case of breach of contract, tort (including negligence), strict liability in tort or otherwise, and will survive, and continue to apply in the case of, a fundamental breach or breaches, the failure of essential purpose of contract, the failure of any exclusive remedy or termination of this agreement.

ARTICLE 14 – REMEDY

If you are dissatisfied with the Portal or with any terms, conditions, rules, policies, guidelines, or practices of Accerta in operating the Portal,

YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PORTAL.

ARTICLE 15 – GOVERNING LAW/JURISDICTIONAL

(1) The Portal is controlled, operated and administered by Accerta from its offices within Canada. Accerta makes no representation or warranty that the Portal is appropriate or available for use at any locations outside Canada. If you access the Portal from outside Canada, you are responsible for compliance with all applicable laws. These Terms of Use shall be interpreted, construed and governed by the laws in force in the Province of Ontario, Canada, without reference to its conflict of laws principles. Subject to the Arbitration and Actions section below, each party hereby agrees to submit to the jurisdiction of the courts of the Province of Ontario and to waive any objections based upon venue.

(2) Some services referred to on the Portal may not be available in all parts of Canada. Contact Accerta for information regarding the services which may be available to you in your area.

ARTICLE 16 – ARBITRATION AND ACTIONS

Except where prohibited by applicable law, any controversy, claim or dispute arising out of or relating to these Terms of Use, your use of the Portal or the relationship which results from these Terms of Use, including without limitation, the performance, breach, enforcement, existence or validity of the matters provided for in these Terms of Use which cannot be amicably resolved, even if only one of the parties declares that there is a difference (collectively, a “Claim”), will be referred to and finally settled (to the exclusion of the courts) by private and confidential binding arbitration before a single arbitrator held in Toronto, Ontario in English and governed by Ontario law pursuant to the Arbitration Act, 1991 (Ontario), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the payments processing and information technology fields in Canada and is independent of either party. The arbitrator shall be selected and appointed by Accerta. Each party shall be responsible for paying half of the arbitrator’s fees. Any such Claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim, controversy or dispute of any other party. Except where prohibited by applicable law, you agree to waive any right you may have to commence or participate in any class action against us related to any Claim and, where applicable, you also agree to opt out of any class proceedings against us. Notwithstanding the foregoing, we reserve the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

ARTICLE 17 – MISCELLANEOUS

(1) These Terms of Use and other documents referenced herein, constitute the entire agreement between Accerta and you with respect to your use of this Portal.

(2) Accerta’s failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms of Use shall not operate or be construed as a waiver. Accerta’s single or partial exercise of any right, remedy, power, or privilege in these Terms of Use shall not preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

(3) If any of the Terms of Use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof.

(4) While these Terms and Conditions are available in English and French, the English version represents the understanding of the parties. In the event of conflict or ambiguity between the two versions, the English version will prevail.

(5) You may not assign these Terms of Use or assign any rights or delegate any obligations under these Terms of Use, in whole or in part, whether voluntarily or by operation of law, without Accerta’s prior written consent.

(6) You affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set for in these Terms of Use, and to abide by and comply with these Terms of Use.

You need to agree to the terms and conditions to get started with the AccessOAP website.

Click here or call AccessOAP at 1-833-425-2445 to learn more about how we are helping eligible families access autism services in Ontario.